FREQUENTLY ASKED QUESTIONS
How long does the process take?
The credit repair process varies in time. Each person and credit report is different. Only the bureaus can update your credit report. Sometimes they will remove accounts during the first round and you can be done! Other times, they may be really difficult and it can take multiple rounds of back and forth.
How does it work?
When we receive your documents and reports, our client support team will review your documents and reports. They may reach out if anything is missing. After review, they will approve you for processing. Processing can take 5-7 business days to process your round. After we process your reports, the bureaus have 30-45 days to investigate. During this time, please look out for mail from each of the bureaus. They may send it in plain white envelopes so please open all of your mail. We will need your mail correspondence to process your next round.
There may be times where we have high volume so processing times may vary.
When will I see results?
You can see results in as little as 4 weeks! Each person and credit report is different so results may not happen immediately. Only the bureaus can update your credit report. Sometimes they will remove accounts during the first round and you can be done! Other times, they may be really difficult and it can take multiple rounds of back and forth.
What makes up a Credit Score?
Credit scores are used by creditors to measure the risk factor of a consumer who is applying for a loan or credit line. The credit score was put in place to reflect the financial responsibility of a consumer, through past and present credit use. Creditors use the score to predict how a consumer will treat their potential financial obligation. As a ‘snapshot’ of your financial history, your credit report is essentially your ‘financial fingerprint’ and contains information that can be grouped into these five categories:
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Payment History – 35%
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Outstanding Balances – 30%
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Length of Credit History – 15%
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New Credit / Inquiries – 10%
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Types of Credit Lines – 10%
What happens if an account can’t be removed?
We offer a refund for any account we cannot remove.
Are results guaranteed?
Results are not guaranteed! No credit company can guarantee results or a specific outcome. It is a direct violation of the Credit Repair Organizations Act. We can share the awesome results our customers have received in our program and allow you to make a decision for yourself.
Why did my score decrease during this process?
During this process, you may notice your score has either increased or decreased. Do not worry if your score decreases!
Your credit score is based on a complicated algorithm. The bureaus take into account several different factors when generating your score. Your score is based on the following factors:
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Payment History – Your payment history can greatly influence your score. 30, 60, 90 or 120+ Day lates can decrease your score dramatically.
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Credit Utilization – This compares the total amount of credit you’re currently using with the total amount of credit you have available. For the best credit score, you want to keep your balances less than 30% for each account. For example, if you have a credit card with a $10,000 limit, be sure to keep the balance for that card below $3,000.
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Total debt. This is the sum of all of your debts, including loans, collections, credit cards, and other credit accounts.
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Credit mix. This looks at the different types of credit accounts you’re using (such as a mortgage, an auto loan, a credit card, store credit, etc.).
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Account age. Lenders want to see an established history with on-time payments — and how old your credit accounts are is important.
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Hard inquiries. When someone runs a credit check on you, this is known as a hard inquiry.
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Public records. This can include tax liens, bankruptcies, or civil judgments.
If you don’t have enough age/credit history; a good mix of installment, revolving or retail accounts; your credit cards are maxed out; and your total debt is high you may see that your score decreases as items are removed.
After the process is over, you may start to rebuild your credit by adding positive accounts to boost your score.